Privacy Policy

We use your information to:

• •Assess your eligibility for business funding options
• •Match your business with suitable lenders (only with your explicit consent)
• •Prepare and submit funding applications on your behalf
• •Communicate with you about your application and funding options
• •Provide customer support and respond to inquiries
• •Improve our services and website functionality
• •Comply with legal obligations and regulatory requirements

We never share your information without your explicit consent. When you choose to proceed with a full application, we may share your information with:

• •Lenders and finance providers you approve for your application
• •Service providers who help us operate our business (under strict confidentiality agreements)
• •Legal or regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• •Encryption of data in transit and at rest
• •Secure servers and databases
• •Regular security assessments and updates
• •Access controls and staff training

For more details, see our Data Security page.

Under UK GDPR, you have the right to:

• •Access — Request a copy of the personal information we hold about you
• •Rectification — Request correction of inaccurate or incomplete information
• •Erasure — Request deletion of your personal information (subject to legal obligations)
• •Restriction — Request limitation of how we process your information
• •Portability — Request transfer of your data to another service provider
• •Objection — Object to processing of your information for certain purposes
• •Withdraw consent — Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@floka.co.uk

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• •Eligibility check data: 12 months (or until you request deletion)
• •Application data: 7 years (for regulatory compliance)
• •Marketing preferences: Until you opt out

We use cookies and similar technologies to improve your experience, analyse usage, and support functionality. You can control cookies through your browser settings. For more information, see our Cookie Policy.

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with data protection law.